Support
Get help with SPConnector
Questions about setup, a printer that won't print, or billing? Send us a message and we'll reply within 24 hours.
Contact
Contact support
If you'd like to check first, the troubleshooting guide covers the most common problems.
Log in to contact support
Support requests are sent from your SPConnector account, so our reply goes to the email address you sign in with.
Resources
Guides
Step-by-step help for setting up SPConnector and fixing common problems.
Getting started
Connect Shippo and PrintNode, pick a printer, and turn off test mode.
Read the guide →Troubleshooting
Fixes for printers that won't print, missing orders, and connection errors.
See the fixes →FAQ
Frequently asked questions
How quickly can I get started?
Setup takes about 5 minutes once you have a Shippo live API key and PrintNode installed on the computer your printer is connected to. You connect Shippo, connect PrintNode, and pick your printer.
What if my printer isn't working?
First, check that your printer is online in PrintNode and that you've selected the right printer in SPConnector. The troubleshooting guide covers the most common printer problems.
Can I test without affecting real orders?
Yes. Test mode processes orders without sending anything to your printer. It's on by default for new accounts, so nothing prints until you switch it off.
What printer types are supported?
Any printer that works with PrintNode, including thermal label, laser, and inkjet printers, whether they're connected by USB or over your network.
How secure is my data?
API keys and customer contact details are encrypted with AES-256 before they are stored, using a separate key for each account. All traffic uses HTTPS.
Can I cancel my subscription anytime?
Yes. Cancel from your account settings at any time. There are no cancellation fees or contracts.