Can SPConnector automatically print my Etsy orders?

Yes! If your Etsy store is connected to Shippo (which Etsy now requires for many sellers), SPConnector automatically monitors for new orders and prints packing slips immediately. No manual work required.

How do I automatically print packing slips from Shippo?

Connect your Shippo API key and PrintNode account to SPConnector. Once configured, the system monitors your Shippo orders every minute and automatically prints packing slips to your printer. Setup takes about 5 minutes.

What is the ROI of multi-printer routing?

Businesses save an average of 5+ hours weekly and see ROI in less than 1 day. The Business plan ($49/month) enables handling 500+ orders compared to 150 with a single printer, while eliminating manual printer management.

Does it work with my existing printers?

Yes! SPConnector works with any printer supported by PrintNode, including all major brands like HP, Epson, Brother, Canon, and Zebra. No new hardware required.

How secure is my order data?

We use AES-256 encryption for all API keys, complete multi-tenant data isolation, and SOC 2 certified infrastructure. We never access or mine your order data - it's used solely for printing services.

How does multi-printer routing work?

SPConnector automatically distributes print jobs across multiple printers using intelligent routing strategies like round-robin, geographic routing, or custom business rules. This enables you to handle 3x more orders without manual intervention.

SPConnector Troubleshooting Guide

Something not working right? Here are the most common issues and how to fix them.

Printer not printing

If packing slips aren't coming out of your printer, work through these checks in order:

Check PrintNode is running

PrintNode needs to be running on the computer connected to your printer. Look for the PrintNode icon in your system tray (Windows) or menu bar (Mac). If it's not there, open PrintNode and make sure it's signed in.

Check printer status in SPConnector

Go to the Printer Status page in your SPConnector dashboard. Your printer should show as "online." If it shows "offline," the problem is between PrintNode and your printer -- usually the printer is turned off, disconnected, or the PrintNode app isn't running.

Check the basics

Is the printer turned on and connected (USB or network)?
Does it have paper?
Is there a paper jam?
Is the ink or toner low?
Can you print a test page from your computer normally?

If the printer works for regular printing but not through SPConnector, the issue is likely in the PrintNode connection. Try restarting the PrintNode app.

Check test mode

If test mode is enabled in your SPConnector configuration, orders will be processed but won't actually print. This is useful during setup, but make sure to disable it when you're ready to go live.

Orders not appearing

If orders from your store aren't showing up in SPConnector, here's what to check:

Check your Shippo API key

Make sure your Shippo API key is valid and connected. Go to the Configuration page in SPConnector and verify the Shippo connection shows a green checkmark. If not, try reconnecting with a fresh API key from your Shippo API settings.

Important: SPConnector needs your production API key, not the test key. Test keys don't have access to order data.

Check sync timing

Orders don't appear instantly. Shippo syncs with your store on a schedule set by the platform:

Every 15 minutes: Etsy, Shopify, WooCommerce, Wix, Walmart
Every hour: Amazon, eBay, Bigcommerce, Squarespace, Square, Magento 2

After Shippo has the order, SPConnector checks every 60 seconds. So there's a natural delay between when a customer places an order and when the slip prints.

If you need an order sooner, you can manually trigger a sync in your Shippo orders page.

Check the order threshold

SPConnector uses an order threshold to know where to start processing. If the threshold is set too recently, older orders won't be picked up. Check your Configuration page and make sure the threshold is set before the orders you're expecting.

Print quality issues

If slips are printing but they look wrong -- blurry, cut off, or the wrong size -- try these fixes:

Paper size mismatch

The most common print quality issue is a paper size mismatch. If your packing slip is formatted for Letter size (8.5 x 11) but your printer is set to A4 (or vice versa), things will look off. Check the paper size setting on your SPConnector Configuration page and make sure it matches what's actually in your printer.

DPI settings

If prints look fuzzy or low quality, try increasing the DPI in your printer configuration. Most printers default to a reasonable quality, but if you've changed settings or have a printer with unusual defaults, bumping the DPI up can help.

Content cut off

If parts of the packing slip are getting cut off at the edges, check that your paper size setting matches your actual paper and that you're not trying to print on a size smaller than the slip format. Also check your printer's margin settings -- some printers have wider non-printable margins than others.

Connection issues

Shippo connection failing

If SPConnector can't connect to Shippo:

Double-check that you're using the production API key (not the test key)
Make sure the key hasn't been revoked or regenerated in Shippo
Try copying and pasting the key again -- sometimes extra spaces sneak in
Check the Shippo status page to see if there's an outage

PrintNode connection failing

If SPConnector can't connect to PrintNode:

Verify your PrintNode API key is correct and active
Make sure PrintNode is running on the computer connected to your printer
Check that your computer has internet access
Try restarting the PrintNode application
If you recently changed your PrintNode password, you may need to regenerate the API key

Network requirements

SPConnector is a cloud service, so the only network requirement is that the computer running PrintNode has internet access. Your printer can be connected locally (USB) or over your network (Wi-Fi/Ethernet). SPConnector itself doesn't need to be on the same network as your printer -- PrintNode handles that bridge.

Multi-printer routing issues

Orders going to the wrong printer

If orders aren't routing where you expect, check your routing rules in order. Rules are evaluated top-to-bottom, and the first matching rule wins. If a broad rule is listed before a specific one, it might catch orders you intended for the specific rule.

Example: If "All orders -> Printer A" comes before "Orders > $500 -> Printer B" in your rules, everything will go to Printer A because it matches first. Move the more specific rule higher in the list.

Failover not kicking in

If your primary printer is offline but orders aren't switching to the backup, check that:

The backup printer shows as online in SPConnector
The failover strategy is actually enabled (not just round-robin)
PrintNode is running on the computer connected to the backup printer

Printer showing offline when it's on

If your printer is physically on but SPConnector shows it as offline, the issue is usually with PrintNode. Restart the PrintNode app on the connected computer and check the printer status page in SPConnector. If the problem persists, try removing and re-adding the printer in PrintNode.

Still stuck?

If you've tried the steps above and things still aren't working, we're here to help. Head to our support page and send us a message. Include:

What's happening (or not happening)
What you've already tried
Screenshots if possible

We'll get back to you as quickly as we can. Most issues are resolved within a few hours.

Need help getting started?

Check out our setup guide. Most people are up and running in 5 minutes.

Getting Started Guide